There is a new update to the Johnson & Johnson saga. It looks like we are going to be just fine with the rebates! Read Laurie and Diana’s comments. I want to thank everyone who called on this matter, I think they had some customer service problems!
I am quoting Laurie, a reader who left a comment:
“Just got off the phone with the customer service line. I was told you must spend $30 in products BEFORE coupons. It doesn’t matter what your out of pocket amount is. I was told that they are updating their systems and that’s why there is a lot of discrepancy going on about the requirements.”
and also Diana
” I called the number as well and was told that we’ll all be fine. They have fixed the problem–it was all a “misunderstanding”. So as long as you’ve circled the prices of each product and those total more than $30 than you will get the rebate.”
I have had many of you email me about the fact that Johnson & Johnson rebate representatives are saying that this rebate has to be $30.00 after coupons used.
I just spent 20 minutes online with a representative (it did not go well).
I asked them if they would be penalizing me for using Rite Aid coupons? I asked them whether or not Johnson & Johnson placed the Beauty for All Ages Rebates ad in the Rite Aid circular where they knew that there would be coupons issued by Rite Aid. I got no good answers, except Sorry, Ma’am I am not sure what to tell you.
I think that is the bottom line – they are not sure what to tell us. I can’t imagine how they can police the thousands and thousands of rebates for coupon usage. I also can’t fathom why Johnson & Johnson would send out emails with coupons and the rebates and place ads in papers.
I just wanted to comment on it because I know many of you have emailed me.
I don’t have a really good answer for you. I’d love to hear your thoughts.
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{ 22 comments… read them below or add one }
Any word on rebate cheks yet? I haven’t seen mine
where can i find the rebate form. i’ve been looking all over for it and can’t find it
This message was for Janel.
hey this may be late but did you ever get a rebate form? If not I have one!
So can the $30 worth of products be on multiple receipts or must they all be on one?
anybody have any extra rebate form, I can’t find mine. thanks in advance!
Just got off the phone with the customer service line. I was told you must spend $30 in products BEFORE coupons. It doesn’t matter what your out of pocket amount is. I was told that they are updating their systems and that’s why there is a lot of discrepancy going on about the requirements.
i just got off of the phone with Joyce and she said that you must, before coupons and tax, have spent $30.00 on the product. I questioned her about this and informed her that this was terrible PR for J&J. I told her that I would be returning $10.00 worth of product to get my rebate that way.
can someone post the number to call? i cannot find it on my rebate slip and am not sure where you ladies are finding it!
I called the number as well and was told that we’ll all be fine. They have fixed the problem–it was all a “misunderstanding”. So as long as you’ve circled the prices of each product and those total more than $30 than you will get the rebate.
I spent about 20 minutes today talking with a rep from Johnson & Johnson…I walked him through my situation step by step and he said I shouldn’t have any problem recieving my rebate. I have $107 worth of product all together on 4 receipts…but my actual out of pocket showing on the receipts was $3.47 total….however I used nearly $20 worth of Register Rewards at Walgreens. He said just circle the products and the price they were and I should be fine. He also put me on hold while he spoke with a supervisor. I got his name and the Call confirmation of our conversation..so if I don’t get my rebate at least I have a confirmation number of our converasation. I went ahead and turned my in today…I wish us all luck.
I believe that if enough of us call their customer service and request to speak with a manager about it, then we’ll get the point across. Johnson & Johnson is a very well known company that does not want a huge PR disaster like this will cause. So if you do not get a rebate, please call and complain, but specifically ask for a manager. The higher up you go, the better your results may be.
The rebate form clearly states “$30 worth of items.” The items are still worth $30 even if coupons are used. They need to honor our rebates.
I plan on purchasing my items for the rebate at Wal-Mart along with my regular grocery shopping. So, my receipt will have grocery items as well as the rebate items. I have coupons for the rebate items as well as my grocery items. My receipt never specifies what my coupons are for, so how will Johnsons & Johnsons know what items I used coupons for? Does somebody know something I don’t about this tracking? It sounds like a lot of work for somebody to go through the receipt and track down coupon items.
Katie,
Good thought. The only problem is we have to send in the original receipt so we won’t be able to return and get our money back, except maybe get a store credit.
I agree. I am not too worried about it. The customer service reps are different people then those who process the rebates. I have faith that J&J will pull through for all of us. :)
This is EXACTLY why I always put my rebate items in a bag and stick them somewhere I won’t use them until my rebate comes. If it never comes, I sort through the bag and take items back if they were too costly without the rebate. I use a TON of Aveeno, so I ended up “splurging” on a big bottle for 11.49. Of course, all of the coupons made it way less, but if the rebate doesn’t come, I’ll take this bottle back to the store. Just a suggestion.
Put mine in the mailbox this morning but I didn’t hear anything about them not honoring coupons. I’m sure they will have a lot of angry people if they don’t honor them!
I just sent mine in also…I guess we’ll see. I would think that they would honor these since there is nothing in the fine print that states otherwise.
I sent all of my receipts in the other day – so hopefully they will honor the rebate and send me a check- if not, I still got some pretty good deals on a lot of product (which I probably wouldn’t have gotten if I knew there wasn’t a rebate)
I agree, too. I just read all the fine print on the rebate form and there is nothing about coupon use. It simply says that you “must purchase $30.00 worth of products from 2 or more” brands. I’m just gonna send in my receipt and see what happens, I guess.
I have to agree. I don’t see how they can not honor all these rebates. It would be a PR nightmare.